Relating to ISO/IEC 17065 Clause 6.1.2.1 the certification body shall determine the criteria for the competence of personnel for each function in the certification process (see Clause 7).
Does the above requirement include the determination of competence criteria for each function identified in Clause 7, for example for personnel:
- handling complaints and appeals (Clause 7.13)
- implementing changes affecting certification (Clause 7.10) ?
March 2018
Yes, the highlighted roles are considered to be a function of the certification process and therefore competence needs to be determined.