Complaints shall first be lodged with the Accreditation Body that accredited the Conformity Assessment Body in question.
It is only when the complaint process at NAB level has been exhausted that EA will consider a complaint at EA level.
Complaints and appeals received may concern decisions and activities of EA or EA Members, or Conformity Assessment Bodies accredited by EA Members.
All complaints must be addressed in writing in English to the EA Secretariat by email (se*********@********************on.org) or ground mail (European co-operation for Accreditation -75 avenue Parmentier 75011 Paris – France).
EA considers all complaints and appeals as a possible opportunity to improve its services and implement corrective and preventive action measures.
For further information, read EA-1/17 S3 A: EA Procedure For the investigation and Resolution of Complaints and Appeals.