This question is the result of a workshop held at the EACC meeting in March 2017
Can a Certification Body offer management systems related training?
March 2018
ISO/IEC 17021-1: 2015 – Clause 5.2.1 and 5.2.3
The consensus position of the EACC is that training can be offered as long as it is generic and not tailored to a particular customer and as long as it does not offer direct solutions to the customer’s management system implementation.
Attendance at training courses must not be compulsory and customers sending delegates must not be given any preferential treatment.
The provision of training should be covered within the CB’s risk management system.