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FAQ

Question 34.3 Appeals

A CB has a rule for handling complaints and appeals:
“Cost of complaints and appeals will be charged to the complainant/appellant in the case of a negative decision against the complaint or appeal.”
Is this a discriminatory action against the appellant if the CB charges the appellant only in a negative case or decision?

September 2017

This question was subsequently discussed at IAF and an IAF Decision was recorded:

Consensus of the IAF TC: Decision Log: 17/10/05

Charging of Fees for the handling of unsuccessful Appeals

If the entity considers the risk to impartiality and have mitigated any identified risks and the process is considered effective; then it is up to the entity if they are going to charge a fee or not.